1. Returns: We take great care in creating the highest quality skincare products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please follow the guidelines below for returns:
- Timeframe: You may initiate a return within 20 days of receiving your order.
- Condition: The product must be unused, unopened, and in its original packaging.
- Process: To initiate a return, please contact our customer support at oksana@cloveraroma.com with your order number and details of the item you wish to return. We will provide you with instructions on how to return the product.
- Return Shipping: Customers are responsible for return shipping costs unless the return is due to a product defect or an error on our part.
2. Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
- Late or Missing Refunds: If you haven’t received a refund after the stipulated period, please check your bank account or contact your credit card company. If the issue persists, please contact us at oksana@cloveraroma.com.
3. Exchanges: We currently do not offer exchanges. If you need a different product, please return the original item and place a new order.
4. Damaged or Defective Products: If you receive a damaged or defective product, please contact us immediately at oksana@cloveraroma.com with photos of the damaged or defective item, and we will arrange for a replacement or refund.
5. Custom Orders: Unfortunately, we cannot accept returns or offer refunds for custom-made orders, as these are specially crafted according to your specifications.
6. Contact Information: For any questions or concerns regarding returns and refunds, please contact our customer support at oksana@cloveraroma.com.
Thank you for choosing Clover Aroma LLC for your skincare needs. We appreciate your trust and support.